FAQ
FAQ
♥ Where is the store based?
Hongkong, China
♥ What types of payments do you accept?
We accept almost everything, We accept Visa | Stripe | Master card | Discover | American Express | Paypal ect.
♥ Do you accept orders placed outside of the US?
Yes, we ship everywhere except some remote place ,u can see the country selection when you check out.
♥ Your store only accept US dollar?
We accept almost every currency. Your order will be charged in USD and converted by whatever payment type you paid with at the exchange rate they designate. If you wanna know what the exchange rate is before you buy please check out this http://www.xe.com/.
♥ How much is shipping and how long does it generally take?
The shipping fee depend on every item weight, u can see the shipping fee when you checkout .
♥ I haven't received a reply from customer service yet
We usually reply within a day or two. Please be sure to check your junk folder! If your mailbox is full, you cannot receive emails. Pls check if your mailbox have storage! Our email is hipumps@outlook.com
♥ How do I track my order?
You're gonna get an e-mail from us telling you that your order has shipped. Open that up, there's a tracking number inside of it. You can either track through the link in the email, go directly to the carrier 's website.
♥ Do i need to pay tax ?
Customs fees are determined by your country, are not included in any payment you made to hipumps. We will try our best to make your package to avoid custom taxes. We normal write 5usd value on package(write as gift) experience, However, we are not able to control that. According to our experience, we will help you provide needed paper work to get packages released soon.
♥ Why I only received part of my order ?
If you received only part of your order, please don't worry! You will receive the rest of you order in another package .
Sometimes we split the items in packages if you have ordered a lot or the package weight is too heavy for the postal service we are using.
♥ Do you do wholesale/drop shipping?
Yes , we do. If you need please contact our hipumps team.
♥ If you open sponsorship?
Yes , We open sponsorship / affiliate program all the time , welcome to join in ! You can earn commission and pick free item , what are you waiting for you ? ! More info , contact hipumps team: hipumps@outlook.com.