♥ Where is the store based?
♥ What types of payments do you accept?
We accept almost everything, We accept Visa | Stripe | Master card | Discover | American Express | Paypal ect .
♥ What is this store's return, refund, and exchange policy?
Returns & Exchanges Policy
+ Items received should be unused, undamaged and in original package.
+ If there's quality problem, please send photo for checking.
+ If the item or size you received is wrong, please send photo of the item you received for checking, and the photo of the Shipping label on the package (we need to check the information on it).
If you're not satisfied with the products received, please contact our customer service firstly. Customer Service Email: firstname.lastname@example.org
1, Return the item for a full refund, only acceptable when the error is on Hipumps's Part (such as incorrect item, color). Otherwise, Hipumps will only initiate a partial refund (60% of the articles value, exclude the shipping fee), once we receive the original package.
2, In general, you will get the refund in 7 business days after we receive your returns. You will not get a full refund for your return if it was detected or has obvious damages, so please be sure all the items are in good condition before you send them back.
3, Free exchange only happens when the error is on Hipumps's part too, otherwise, you need to pay the extra shipping fee for the exchange.
4, Return shipping will take so long time to arrive at our warehouse, especially by standard shipping. After we get your return, maybe the item you want to exchange was no longer on sell. Anyway please contact us in time by email firstly.
5, Return address will be provided by Hipumps's Customer Service Team.
♥ Do you accept orders placed outside of the US?
Yes, we ship everywhere except some remote place ,u can see the country selection when you check out.
♥ Your store only accept US dollar ?
We accept almost every currency . Your order will be charged in USD and converted by whatever payment type you paid with at the exchange rate they designate. If you wanna know what the exchange rate is before you buy please check out this http://www.xe.com/.
♥ How much is shipping and how long does it generally take?
The shipping fee depend on every item weight, u can see the shipping fee when you checkout .
Estimated delivery time:
Most of items will ship out in 2-4 working days. We ship all orders with tracking number, once shipped mostly European Countries are usually take 8-12 working days to arrive , US/CA/AU/New Zealand are usually take 8-15 working days to arrive, Brazil and other countries takes up to 15-45 working days, depending on the efficiency of your customs and local postal service.
If the package is returned due to the following problems, Hipumps will only initiate a partial refund (60% of the articles value, exclude the shipping fee), thank you for your understanding.
1. The recipient's address is incomplete, wrong, relocated or rejected
2. The recipient is not at home, the recipient cannot be contacted, the phone is transferred to voicemail
If you need further info, please contact hipumps team . Email :email@example.com
♥ I haven't received a reply from customer service yet
We usually reply within a day or two. Please be sure to check your junk folder! Our email is firstname.lastname@example.org
♥ How do I track my order?
You're gonna get an e-mail from us telling you that your order has shipped. Open that up, there's a tracking number inside of it. You can either track through the link in the email, go directly to the carrier 's website.
♥ Do i need to pay tax ?
Customs fees are determined by your country, are not included in any payment you made to hipumps. We will try our best to make your package to avoid custom taxes.We normal write 5 usd value on package(write as gift) experience . Unfortunately, we can't control em’ and are not responsible for em’ either. Customs policies vary widely from country to country; please contact your local customs office.
♥ Don't order if you don't want to wait!
But first please read hipumps Return Policy carefully. If you need return something please contact our customer service :email@example.com to let us know the reason for your return and which items you would like to return back. We will tell you how to process the return.
♥ Why I only received part of my order ?
If you received only part of your order, please don't worry! You will receive the rest of you order in another package .
Sometimes we split the items in packages if you have ordered a lot or the package weight is too heavy for the postal service we are using.
♥ Do you do wholesale/drop shipping?
Yes , we do. If you need please contact our hipumps team .
♥ If you open sponsorship?
Yes , We open sponsorship / affiliate program all the time , welcome to join in ! You can earn commission and pick free item , what are you waiting for you ? ! More info , contact hipumps team : firstname.lastname@example.org